I have a missing purchase/deposit
Your deposit / ad campaign should activate instantly upon receipt of the payment. In case of Bitcoin or Litecoin payments, they will be verified after 3 confirmations (4 for LTC).
If you have sent the payment, but the campaign/deposit were not added, then you will have to create a ticket so we may look into the issue and verify your payment manually.
When doing so, please provide the following information to help us resolve the issue quickly:
- Your transaction/batch/reference ID (from within your SolidTrustPay/PerfectMoney/Payeer/Bitcoin/Litecoinaccount)
- Amount of your deposit/purchase cost
- Which payment processor you used
- Date of you made the purchase
If you have sent the payment via BitCoin/Litecoin please also provide the following:
- Your BitCoin account (that you sent the funds from)
- The Bitcoin account you sent the funds to